FAQ
Frequently asked questions
Can't find your answer? Our Support Center has a Quick Start Guide, video tutorials and a way to open a ticket.
Using iTracker360
Does my site have to be a WordPress site to use iTracker360?
No, it doesn't. We do have an easy plugin for WordPress that you can use, or you can just manually add our tracking code to any website.
Can I use 3rd party form providers such as ClickFunnels, Unbounce or Leadpages?
Yes, we support most form providers. However, this does depend on your implementation and what 3rd party software you are using. Browser security rules around iFrames and cross domains sometimes prevent you from collecting information. We support most forms, plugins, and landing page providers such as Gravity Forms, Leadpages, ClickFunnels, WooCommerce, etc. If you have a specific question about one, feel free to contact support.
Where is the tracking data stored?
Inside the contact record inside Keap (Infusionsoft). We set the lead source, custom tracking fields, apply tracking tags, and set the optional address field for Geo-IP Tracking. We built iTracker360 to push all of the tracking data into Keap.
Does this work with Google Ads? Facebook?
Yes, we developed iTracker360 so that you can better track your Google Ads, Facebook ads, social media posts, tweets, etc. Just use our custom URL builder to build ad-specific URLs or use the Google Ads tracking templates to help automate the process. Watch our video series on tracking with Google Ads and iTracker360.
Can I install iTracker360 on multiple domains?
Yes! There is no limit to how many domains you use our tracking code with, as long as they are all on the same Keap/Infusionsoft account.
Do you provide any kind of support if I get stuck?
Sure! We have a fully featured support page with FAQs, a Quick Start Guide, video tutorials, and a way to open a ticket for further assistance. We also offer consulting services if you need us to jump in and do it for you.
Plans and billing
Are there any contracts or limitations to when I can cancel?
There's no contract, and you can pay monthly. You can cancel before your next billing date to avoid charges.
Do I need multiple accounts if my Keap account has multiple users?
You only need one iTracker360 account, and all users may use the same login information. At this time we cannot offer multiple users on the same account.
I'm a consultant who supports multiple Keap clients. Can I just use one iTracker360 account?
The iTracker360 license is tied directly to the Keap (Infusionsoft) application you sign up. You can sign up multiple applications, but you will have a unique license and tracking code for each app.
What happens to my data when I cancel?
Tracking data captured by iTracker360 goes into your Keap account. All your data stays there, but you will not be able to capture new tracking data after cancelling your iTracker360 account.
Who do I contact if I have billing questions?
Click Support and then submit a ticket/support request. You can also reach us by email at support@itracker360.com.
How does the charge show up on my credit card or bank statement?
The charge for iTracker360 shows up on your statement as InfusionExtreme LLC.
Get started with iTracker360
Choose between our Free Version or Ultimate Version. No contract, cancel anytime.